Liability and Limitation of Liability
In case of damage or injury the liability of Pyrenees Ebike, in the capacity of tour organiser, is regulated by the international agreements such as EU directive 2015/2302. Such liability can in no case exceed the limits laid down in the international agreements and regulations.
Pyrenees Ebike can not be held responsible for damage caused by a client’s unauthorised action, or damage caused by third parties, natural disasters or occurrences over which Pyrenees Ebike has no influence (including strikes, timetable alterations, etc.).
We are responsible for the preparation of the tours and the description of our tour. We are always careful with the selection and try to supervise our service providers but we are not liable for the non-performance of individual service providers (hotels, taxis, restaurants etcetera).
Pyrenees Ebike does not own or operate any entity which is to be provided or does provide goods or services for your trip. We purchase transportation (coach, train, vessel or otherwise), hotel and other accommodation, restaurant, ground handling and other services from various independent suppliers. All these persons and entities are independent contractors. Thus we are not liable for any negligent or wilful act of any such person or entity or of any third party.
In addition and without limitation, Pyrenees Ebike is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services. This might be resulting from but not limited to acts of God or force majeure, criminal or terrorist activities of any kind, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are certain inherent risks in travel of this type. You as a passenger assume these risks by embarking on one of our tours. Read more about Travel Responsibility.
Complaints and Arbitration
In the case that you, the client, consider that a booked service is different from the service that was delivered, it is your duty to to immediately bring this to the attention of the local service provider (hotel, taxi, restaurant) and to us. Make sure to record and write down whats has happened as detailed as possible and forward it to us. A complaint has to reach us us within 10 days for a possible refund to happen.
We will of course always try to solve all disputes in the best manner possible. In case of a bigger problem, the dispute will be settled in Sweden (where our company is registered).