FAQ – Frequently Asked Questions2020-11-16T07:20:36+00:00

Before

What is a self guided tour?2020-11-16T07:16:32+00:00

A self guided tour is a tour where you yourself take responsibility of navigation, of how fast you go, what time you start in the morning, you yourself book dinner restaurants and a lot more. At the same time, you know that the route is professionally designed, safe and is guaranteed to bring you to beautiful landscapes and villages.  If there is a major problem you also always have the support from our team by phone or WhatsApp.

For us it is very important that you have as good an experience as possible. That is the reason why we include* that one include that one of our guides join you for a few hours during the first day. The guide will help you setup your bikes and then shows you how they work. He will also show you how the GPS works, it is fairly simple (see our video). If you have your own GPS we will send you the tracks so you can have it prepared before arriving.

He also gives you a roadbook with information and maps for each day of biking.

* Please note that the Mountain to Sea Touring-route does not include a first day with guide or a GPS. This tour is very easy to navigate so it is simply not necessary.

What is the difficulty of the tours?2020-11-16T07:16:42+00:00

Please see our separate page where we explain the different levels of difficulty for the tours.

Read more.

What type of bikes are used for the tours?2020-11-16T07:16:50+00:00

For most of our tours we recommend double suspension, electric mountainbikes. For our Touring-tours it also work with hybrid city bikes.

For examples of the bikes you can rent from us, please see our Bike Rental page.

How will the weather be?2020-11-16T07:17:12+00:00

We have around 300 days of sun every year so it is most likely that you will not receive any rain during your tour with us. But we are in the mountains and the weather can change quickly so please always carry a rainjacket with you.

The difference of temperature between the high mountains and the valleys is big. It is not uncommon to have 10 C at your highest point of the route and then 28 C by the hotel at the end of the day.

The best weather site for the local weather is Meteoblue. They also have an excellent app that we recommend that you install.

Do we need insurance?2020-11-16T07:17:19+00:00

Yes, we recommend that  you have a valid travel insurance in case something happens to you during the tour.

If you rent bikes from us, they are not insured. You have a good bike lock included when you rent bikes. If they get while you are stopped for example stolen you are responsible to pay the amount of money that the bikes are worth. Please confirm with your travel insurance if they cover the bikes.

If the bikes are stolen from a hotel, the hotel will be responsible for paying the value of the bikes. All the hotels have proper bike storage facilities where you can securely leave and charge the bikes.

How does it work with the luggage transfer?2020-11-16T07:17:31+00:00

The days you change hotel you pack your bags and leave them in the reception before taking off.
While you are biking we will come and pick up your bags and drive them to your next hotel.
The bags are guaranteed to arrive before 16.00.

What are the hotels for my tour?2020-11-16T07:17:38+00:00

For each village and city that you pass you can be sure that we have chosen the best hotel for the tour – comfortable, easy to reach on bike and good parking for your bikes.

We don’t specify the hotels in the description of each tour since we sometimes need to change. But of course we will always specify the hotels included in your package before you confirm the booking.

What apps should we have installed on our phones?2020-11-16T07:17:53+00:00

These applications can be of great help during your tour.

WhatsApp – If you need to call us or send us your location during your tour.
ViewRanger – The best map-application we’ve found, although a bit complicated.

Meteoblue – the best weather application. Android and iPhone

Google Maps – To find your way back to the hotel or to find restaurants.
Google Translate – English is not a commonly spoken language here so a translation app can come very handy.

Can we do the tour with our children?2020-11-16T07:21:54+00:00

Yes, some of our tours are suitable for children. Let us know the age and height of the child/children and we find a solution for a tour and what bikes they can use.

We can also try to book family rooms at your hotels if you are interested in this.

Can we add an extra day to our tour?2020-11-16T07:18:33+00:00

Yes, of course! For example many of our clients doing the Mountain to Sea tour add a night in the beautiful city of Girona or by the coast.

 

Will my booking be immediately confirmed?2020-11-21T08:19:42+00:00

No, we will always have to double check availability with hotels and make sure we have the right size bicycle for your before we can confirm your trip.

Read more about Booking & Cancellation.

What happens when my booking request is approved?2020-11-21T08:20:32+00:00

When we have gotten an OK from our providers (hotels etcetera) we will send you a confirmation e-mail with all the information about your trip and the first invoice. The first invoice will be of 20% of the complete package price. This first invoice must be payed upon confirmation.

About two months before your trip we will send you the final invoice has to be paid 45 days before your trip.

Read more about Booking & Cancellation.

During the tour

What happens if the weather is really bad?2020-11-16T08:20:12+00:00

We are lucky to have around 300 days of sun a year here in the eastern Pyrenees.

With just a little rain all the tours are possible to do. But of course, we do have days with very bad weather where biking simply is not possible. In these cases we will transfer you to your next lodging with our van.

What will we receive from you?2020-10-16T16:01:10+00:00

Before arriving you will receive:

  • Confirmation of the booking including the hotels
  • Contact information to all hotels
  • Rental contract for the bikes (if you rent from us)
  • On request – GPS-tracks

On your first day of biking you will receive the following from us:

  • Roadbook with a description of each day (in English). The roadbook also includes maps.
  • GPS pre-loaded with the route*

If you have rented bikes from us you will also receive them the first morning:

  • Bikes
  • Small repair-kit
  • Air-pump
  • On request – helmet

* Please not – for the tour Mountain to Sea Touring you will not receive a GPS.

What clothes should we bring?2020-10-16T16:36:48+00:00
  • Helmet – On request we can arrange a bike helmet you but if you have one at home we recommend that you bring it
  • Shorts – We also recommend that you bring shorts/tights with integrated foam pad
  • Gloves – We recommend that you use bike gloves
  • Rain jacket
  • Warm shirt
  • Buff

Please also bring:

  • Water bottle
  • Small backpack
  • Sunscreen
How will the weather be?2020-11-16T07:17:12+00:00

We have around 300 days of sun every year so it is most likely that you will not receive any rain during your tour with us. But we are in the mountains and the weather can change quickly so please always carry a rainjacket with you.

The difference of temperature between the high mountains and the valleys is big. It is not uncommon to have 10 C at your highest point of the route and then 28 C by the hotel at the end of the day.

The best weather site for the local weather is Meteoblue. They also have an excellent app that we recommend that you install.

Do we need to be able to do bike repairs?2020-10-16T16:01:47+00:00

The mountain bikes you rent from us are proper mountain bikes that can handle really hard terrain, the kind of biking you will do on our tours is well below the capacity of the bikes. They are also all equipped with heavy-duty tires and very seldom puncture.

We will provide you with a small repair-kit, chain lubricant and a bike pump so if you notice that you need to fix something small you can do it.

If you see that something doesn’t work well with the bike, please let us know as soon as possible and we will come to your hotel and fix it. And if you have a major breakdown you can always call us

What apps should we have installed on our phones?2020-11-16T07:17:53+00:00

These applications can be of great help during your tour.

WhatsApp – If you need to call us or send us your location during your tour.
ViewRanger – The best map-application we’ve found, although a bit complicated.

Meteoblue – the best weather application. Android and iPhone

Google Maps – To find your way back to the hotel or to find restaurants.
Google Translate – English is not a commonly spoken language here so a translation app can come very handy.

How does the GPS work?2020-10-16T16:02:07+00:00

If you prefer to use your own GPS, we are happy to provide you with GPS-tracks beforehand.

Is there always mobile phone coverage?2020-11-16T07:19:08+00:00

During 95% of your tours you will have mobile phone coverage.

But please remember that you are out in big mountains where rescue/help sometimes can take ours to reach you. So please always take care during your tours to make sure you ride with a big safety margin.

Do you have a hotline we can call if we have problems?2020-11-16T07:18:56+00:00

Yes, in case of emergency or if you need something you can call us whenever you want during your stay.

We also use WhatsApp if you prefer that line of communication.

Telephone: +34 649105141

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